I attended a Sales day training course with some trepidation as I wasn’t overly successful on the phone and nervous. I gave the course 5 / 5 run by Craig. He put the confidence back in me to overcome objection. By doing so helped me understand that people are people, some are rude; get rid of those and some are helpful and want to work with me; keep those. Not every call will produce a result but celebrate each result however small. My only concern is that this was a one-day course and I could have drained Craig of his knowledge and expertise over a week. Very well presented, fun with an easy stage by stage understanding of gaining trust and how to develop that to advocacy.