I was new to recruitment but not telesales, however the speed I worked at with over 200 calls a day without taking time to stop and think isn’t really recruitment. This course showed me how to extend my calls and gain more information. Not to be dismissive of clients who didn’t use recruitment agencies but explore the reasons why and make them a target for later use or to canvass to. The course was thoughtfully put together and challenged my preconceived ideas that telesales training is a waste of time, you’ve either got it or you haven’t. This course showed me there is much more to telesales than just picking up the phone 5/ 5